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Returns and Refunds

Buying from the internet can sometimes be a leap of faith: how do you know what you’re really going to get, how can you be sure that what you get will do the job and, if you’re not happy, how confident are you that you’ll be able to seek redress from the seller?
At Easy Fire Safety, we make life easy by providing all of our products with the same no-nonsense 90 day satisfaction guarantee, and no hidden small print. It's a 100% refund. It's immediate. And we pay for the return.

Our Commitment to You

If you are not happy, for any reason, with a product bought from us up to 90 days after purchase, just contact us and we will either exchange the product or give you a complete and instant refund – no questions asked.

How to Return Goods to Easy Fire Safety

All you have to do is contact us within 90 days or receipt of your product or products so that we will organise the collection at our expense. Please provide your name, address and invoice number so we can find your order details. It’s that simple.

Important Note to Read

Please do not just send the goods back as we need to know they are coming and from whom. Don't worry as we will do it all for you.